
State Farm® Insurance Agent Paula Faivre
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jared
August 1, 2025
"ms. annia and ms paula are amazing! awesome! they’re doing a great job with their work. what i like about them are their patience, compassion, humility, respect and most important of all when it comes to auto insurance is “HONESTY”"
"Wow Jared, thank you so much for your review. You are so polite & easy to talk to, we love customers like you. I am so glad we were able to help you & thank you for putting your trust in us. "
Matthew Burns
July 31, 2025
"Let me start off saying, I have used State Farm in Virginia Beach for my 23462 address in the last 2-3 years; having success! Moving from a four bedroom house on acres, to now my own estate. This team is great, I cannot thank them enough for their time and patience. I wouldn’t recommend anyone else."
"Matthew we truly appreciate you taking time to review your coverage with us & to leave us a review. You are hard working & we value your time. We are here with you as you continue to succeed & look forward to being with you along the way. Thank you for your kind words!"
C Goodwyn
July 30, 2025
"I got full coverage auto insurance and Jake who helped me was super friendly and helpful. He got me the best price I could have asked for, while making sure all my needs were met. He really helped out with information I needed and made my day by getting me covered the same day so I could drive off with the new car I was getting later that day!"
"We hope you love your new car! Thank you for leaving such a great review & especially for mentioning Jake. Im so glad he took good care of you & made your day. We appreciate your trust & your business!"
Jay rivers
July 28, 2025
"Today I called for auto quote and got the best experience I’ve ever had with an insurance company ever. My agent name was Jake super professional and business oriented. The price was immaculate and the customer service was out the roof. If you guys have to call State Farm ask for Jake, he’s super cool A very respectful and polite. I feel like I’m friends with my insurance agent now."
"Jay, thanks for this wonderful review. Especially for calling out Jake. He is really that cool & we love him too. Im so glad he made your experience good. We will take good care of you here. Thank you for trusting us with your insurance needs. "
Larry Artis
June 27, 2025
"Monica A helped me with every question I had and made the process so easy and great for me. She is so kind and helpful"
"Thank you Larry! Monica cares very much about doing a great job so thank you for recognizing her work. We appreciate you!"
vero
June 18, 2025
"Apenas empecé con mi aseguranza y Annia Paula me llamó ayudándome como nueva clienta, me ayudó y resolvió todas mis dudas, sin duda un trato excelente y 100% en español, gracias!"
"We appreciate you! Thank you for recognizing Annia. She works very hard to make each new customer feel welcome. You mean a lot to us. "
Howie Forren
June 2, 2025
"Edit… 2 weeks and I have still not heard from owner like she said she was…. Quoted me $209 for insurance on my camper after I payed it took 3 weeks to get my insurance cards then I get a bill saying they raised my premium 2 days later. It almost doubled added $204 raising premium to $498. Also no help from her office after I made first payment. To top it off the app and online will not let me log in. Says to call when I do I just get a chat bot or they forward me to local office that just says I have to call the 800 number!"
"Howie I will look into this for you & give you a call in the morning. This is certainly not normal & I will do what I can to get this corrected for you right away. "
Ashley L
May 28, 2025
"Jake is the best!"
"We agree! Jake loves our customers & it shows. Thank you for recognizing him Ashley!! We appreciate you ✨️"
Jacqueline Vogeley
May 21, 2025
"zandra was an amazing help!"
"Thank you for recognizing Zandra. She is very thorough & tries very hard to provide great service. We truly appreciate your business & your kind 5 star review! "
Natacha Luster
May 11, 2025
"Annia fué muy amble y muy clara para explicar y responder todas mis preguntas. Me dio mucha informacion de las distintas opciones de cobertura. Muchas gracias!"
"I am glad to hear Annia treated you well & thank you for your wonderful review."
Yarelys Leal
April 24, 2025
"Agent Zandra was an amazing help. Quality of service. Agente Zandra fue de gran ayuda. Servicio de calidad"
"Muchas gracias por su reseña de 5 estrellas. Agradecemos su confianza y preferncia por nuestra oficina. "
Ricardo Cidade
April 23, 2025
"I have State Farm for years in Florida and 7 months ago I reached to Jacob (Jake) in the Virginia Beach office because I had acquired a car to be licensed in VA. Jake was amazing from the first phone call and he never looked back on his personal service to me. Since then I’ve purchased another car and back in Florida again but Jake followed me with his personal service to the end. Today I had the pleasure to speak with Zandra in the absence of Jake, and there you have another jewel of service, so attentive to my needs. So if you are looking for an insurance agent, look no further because you’ll be disappointed, for sure nothing like that here in Florida. Thank you both for everything."
"Ricardo, thank you for your review! I am so glad Jake & Zandra have taken such good care of you here in VA. We value your busines & thank you for choosing us. They both love you & you get five stars from us too. We appreciate customers like you. "
Jennifer Coradi
April 10, 2025
"Paula Faivre with State Farm is an absolute gem. I had the pleasure of speaking with Paula recently about switching my insurance policies, and let me tell you, it was a game-changer. Not only was she incredibly kind and patient, but she also took the time to educate me on both my home and auto insurance in a way that actually made sense!!! I was shocked (and honestly a little frustrated) to learn just how much I’ve been overpaying. Full disclosure, I used to think insurance agents were like used car salesmen or those late-night ambulance-chaser lawyers. But Paula, she’s in a league of her own. Honest, compassionate, and truly invested in helping people! If you're even thinking about your insurance coverage, do yourself a favor and give Paula a call. You won’t just save money you’ll gain peace of mind, probably a friend and a new appreciation for what insurance actually is."
"Jen you are such a joy to work with, the feeling is mutual. Enthusiastic & smart, I really enjoy working with you. Thank you so much for your kind words. Im blessed to work with people like you. "
Avery “smav32”
March 21, 2025
"Update: My experience took a turn for the worse, as they demonstrated unprofessionalism. Initially, they were pleasant to secure my business, but after four months when I began inquiring, they treated me poorly. I will be relocating my business to an alternative location and advise others to avoid this site. I am extremely disappointed, to say the least."
"Wow Avery thank you!! We will take 10 stars 🌟 I appreciate you recognizing Jake & Monica because they really do care about providing exceptional service. We are so thankful for your business."
ERIC OSBORNE
March 18, 2025
"Annia is amazing, went above and beyond with providing the BEST customer service. She was very transparent throughout the whole process, thank you so much! You guys have a winning team!"
"Thank you for recognizing Annia. She really does care. We all work hard to support each other & every customer so your experience matters to us. "
Lolita Cartwright
March 10, 2025
"Very friendly and explain everything to me. Helpful with information thank you."
"We love you too Lolita ✨️ Thank you for your kind review !"
Milli Boni
December 5, 2024
"I had a great experience with Zandra and Ryan! As soon as I called, they immediately picked up. Zandra was able to get me the best quote on my car and was also extremely friendly. Ryan was able to add a better plan onto my coverage, which helped me out a lot!"
"Thank you for recognizing both Zandra & Ryan. They work hard to provide good service. They both really do care. I am so thankful for wonderful customers like you & we are grateful for your business. "
Mike Dragon
November 6, 2024
"Zandra came through for me in a big way. She expedited an issue I was having with my business and gave me great information for the future. She was a joy to talk to and extremely helpful. She took the time to listen to my long winded story. I've been with Paula Faivre for a LONG time. She has helped me immensely with my business. Not just with insurance advice either. With all sorts of other things too. Great team to work with!"
"Thank you Mike, you are fantastic. I am so glad Zandra helped you & as always I'm here for you. I appreciate you supporting my small business & I'm glad we've been able to support yours as well. Customers like you are hard to find so I'm glad we have given you reason to stay. Thank you for the review!"
Caesar Marra
October 28, 2024
"Jake is very knowledgeable about his work. He’s the best, always my hero. I highly recommend him."
"Hero status for Jake! I love thisbso much. Thank you Ceasar!! We appreciate you. "
Hailey Storm
October 22, 2024
"Zandra was so incredibly amazing helping me set up a plan. I just moved all the way across the country, didn’t know what steps I needed to take to get set up here. She was so amazing and quick, very personable and sweet. The whole office was very welcoming as well. Great team, and great customer service all around."
"What a great story! Yes moving can be overwhelming because you already have so much on your plate. I am thankful you chose us & so glad Zandra made it a good & easy experience for you. We look forward to helping you for many more years. "
Jojo P
October 22, 2024
"I had an excellent experience shopping for and ultimately opening several policies with this office. Jake is the absolute best!! He is super personable, informative, and patient, answering tons of questions about coverage in detail without rushing me off the phone. I have had nothing but good interactions with the office in the years since as well. Just called for some info on one of my policies and was reminded of how much integrity Jake has. He will steer you in the right direction no matter the circumstance. Thanks Jake!!"
"This means so much to us! Thank you for recognizing Jake. He has fun with the Jake from State Farm name but he is a true professional who cares very much about our customers. I'm so glad you had a great experience with him. "
Marla Hall
October 15, 2024
"Agent Monica was super helpful in getting an issue resolved involving my mortgage company and homeowner policy. Thanks so much!"
"Marla we love you ❤️ Thank you for being a long term customer & allowing us to help you. Monica is wonderful & I'm so glad she took good care of you. "
Johnella Washington
October 9, 2024
"My agent is Monica Artis. She is a * 5 for professionalism and knowledge of her job. All around great agent . Her teammates are very nice and professional. Enjoy my experience and always satisfied whenever I visit office."
"Thank you so much for blessing us with your positive review. We are grateful for your business. Monica enjoys helping you & thank you for recognizing her. It means a lot to us. "
William Matthews
October 1, 2024
"Paula Faivre and her team has been great to work with especially Jake. They make sure your policy covers/ protects you the most."
"Thank you so very much William. Your kind words mean a lot to us. We truly appreciate you! "
Hermeshia Price
September 30, 2024
"Ms Annia and Ms Monica were so helpful! Love the service!!!"
"We are so excited to help you! Monica works hard to help every customer. Thank you so much for recognizing her. "